GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced that Socket Fiber, a customer-centric ISP and competitive local exchange carrier (CLEC) in Missouri, has selected GOCare to power new digital customer communications to enhance the customer experience and improve operational efficiency.
The GOCare solution was selected by Socket to optimize digital customer engagement with proactive notifications and omnichannel customer care. GOCare’s platform enables the Socket team to engage with subscribers and prospects over multiple digital channels, including the Socket phone number for support and sales inquiries. The solution helps reduce inbound call volume, missed appointments, and overall support costs through streamlined, automated communication.
Socket, headquartered in Columbia, MO, provides a full range of services from residential Internet and phone service to advanced data and telecommunications services to large, enterprise businesses and critical community institutions across twenty-two Missouri counties.
“GOCare provides the essential platform for excelling at digital customer experience,” stated Carson Coffman, President of Socket Fiber. “GOCare’s reputation for delivering operational gains and improved customer experience results at peer broadband providers made it easy to trust GOCare. I look forward to partnering with GOCare’s very capable team to deliver a differentiated level of service for our customers.”
GOCare’s platform integrates with over a dozen billing systems, enabling two-way digital messaging that increases engagement, makes service providers easy to do business with, and strengthens brand loyalty. Socket can now trigger messages tied to key customer events, such as appointments while allowing customers to interact using keywords or free-form messages for faster support. GOCare’s opt-in process ensures regulatory compliance and industry-leading adoption rates.
“Socket Fiber is scaling quickly, and our partnership helps them grow customer service capabilities easily while driving down costs,” said Mike Roddy, co-founder and CEO of GOCare. “Our platform delivers measurable improvements in customer satisfaction, call reduction, and service completion rates—key advantages as they expand in a competitive market.”
“I’ve worked with Mike Roddy, Rick Perkins, and the GOCare team for years. GOCare contributed meaningful results in the form of reduced call volumes, improved customer satisfaction, and compelling operating cost improvements,” stated Jim Gleason, CEO of Socket Fiber. “They are a smart and responsive team. I look forward to launching a new era of CX focus at Socket Fiber with the GOCare solution.”
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