Customer Experience, Service & Success

Planhat is named a Customer Success Leader by IDC

Planhat has been named as a Leader in the IDC MarketScape Worldwide Customer Success Applications Vendor Assessment across both current … PRNewswireDecember 18, 2024, 4:45 pmDecember 19, 20240

Customer Experience, Service & Success

Iterable Launches Winter Product with AI Tools for Campaign Optimization

Iterable, the AI-powered customer communication platform, unveiled its Winter Product Release featuring innovative AI capabilities that empower marketers to forge … BusinessWireDecember 18, 2024, 3:15 pmDecember 18, 20240

Customer Experience, Service & Success

Alloy appoints Frances Riley as vice president of strategic growth

Alloy, the precision storytelling & experiences agency for imaginative tech brands, welcomes Frances Riley as vice president of strategic growth, … GlobeNewswireDecember 17, 2024, 5:15 pmDecember 18, 20240

Customer Experience, Service & Success

Keatext, QuestionPro Unite to Boost Conversational Analytics & Insights

Keatext, a leading innovative text analytics provider, and QuestionPro, a global leader in online survey and research services, announced a … GlobeNewswireDecember 12, 2024, 3:15 pmDecember 12, 20240

Customer Experience, Service & Success

Most CX Ops Will Soon Use AI to Help Agents Better Engage Customers

To overcome a growing skills gap, rising costs and limited resources, two-thirds of customer service operations plan to use artificial … PRNewswireDecember 12, 2024, 1:00 pmDecember 12, 20240