Customer Experience, Service & Success

Reddy
Customer Experience, Service & Success

Reddy launches the #1 simulation training platform at CCW Las Vegas

Reddy, the AI coaching platform redefining how customer experience (CX) teams train and develop their agents, announced the launch of … 0
Netcracker
Customer Experience, Service & Success

C Spire Leverages Netcracker’s GenAI to Improve CX & Ops Efficiency

Netcracker Technology announced that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to … 0
Infobip
Customer Experience, Service & Success

Infobip Unveils CXOP: The Next Gen of AI-Powered Customer Conversations

Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart … 0
Genesys
Customer Experience, Service & Success

AI Experience Tools Drive Q1 Growth for Genesys Cloud FY2026

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the Genesys Cloud™ platform reached nearly $2.1B annual recurring revenue … 0
WaveCX
Customer Experience, Service & Success

WaveCX Wins Banking Tech Award for Best Customer Experience Solution

WaveCX, provider of personalized, digital product engagement solutions for financial institutions, has been named the winner of the 2025 Banking Tech … 0